Support

One inbox handles every kind of question — product support, bug reports, billing, AI behaviour, voice, account access, and legal enquiries. We aim to respond within two business days. Most product questions are answered the same day.

Contact

Email: Build@knightaiav.com

Mailing address:
Knight AI+AV LLC
2108 N St
San Francisco, CA 94103
USA

What We Help With

• Account access. Locked out, OAuth failures, can't sign in.
• Billing and subscriptions. Invoices, plan changes, refunds (subject to App Store / Play Store / our refund stance).
• AI behaviour. Bad output, wrong answers, safety concerns, jailbreaks, prompt-injection reports.
• Voice mode. Microphone, transcription accuracy, TTS playback.
• Bugs and reliability. Crashes, errors, slow responses.
• Privacy. Data access requests, corrections, opt-outs, CCPA "Do Not Sell or Share" requests.
• Security disclosure. If you've found a vulnerability, please email us before public disclosure; we'll respond within two business days.

To Speed Up Your Reply

If you can include the following in your first email, it usually saves a round-trip:

• The email address on your account.
• The product (NavOrb / KnightChat / knightaiav.com).
• The platform (web / iOS / Android, browser version, OS version).
• What you expected vs. what happened.
• A timestamp or screenshot if relevant.

Account Deletion

If you'd like to delete your NavOrb account, see Data Deletion for the in-app and web paths.

Press, Partnerships, and Legal Notices

Use the same address — Build@knightaiav.com — and we'll route internally.